Which events can Momento be used for?
From weddings and private parties to graduations, company events, sports events, festivals and trips — any event with photos, videos and contributions.
What is the difference between Event, Pro and Business?
Event focuses on guest contributions, Pro on the photographer’s shoot and sales, Business on a venue or organisation managing several events. Pro includes the Event features; Business includes the Momento Event and Momento Pro features.
Can I use Momento on my phone? Do I need to install an app?
You can use the panel and the visitor experience in a computer or phone browser. Neither you nor your guests install an app.
Which languages can I use?
The panel is available in Turkish, English and German. You choose each event’s language separately; visitors can switch the event page between these three languages.
How many photos can I upload to an event?
Upload capacity depends on your package and event settings. What each package covers is shown in the Packages section.
Can guests and participants send photos, videos and messages?
If the event owner turns on content sharing, guests and participants can enter via the event link or QR code and send photos, videos and messages.
Does everyone see the photos I share?
Event and sharing settings decide visibility; a guest can choose to share privately with the event owner only.
How does Find Me work?
The visitor takes a selfie or uploads a photo of themselves to search for matching event photos. Results come from the photos published in the gallery and are not guaranteed.
Is the selfie uploaded for the search stored?
A selfie taken or uploaded for the search is stored to show in the search history and is deleted automatically after 30 days. This period doesn’t cover photos published in the gallery. Details are in the biometric data texts under Legal information.
Can I choose how people enter the event?
The link or QR code is how the event is shared. Visitors can enter directly, or you can use PIN or email-code entry.
How long does an event stay open?
When you create the event you choose a publishing period of 30, 45 or 60 days.
Can people download photos for free?
The photographer or event manager decides between free downloads and paid digital sales.
Can I take print orders?
Print orders can be managed with Pro and Business. Your visitors’ payments are your sales and are separate from the Momento package fee.
Can I see statistics if I don’t sell?
Yes; usage data such as visits, uploads, views and downloads can also be tracked.
Can I use my own domain?
Yes. You can present your galleries on your own domain; for this, the domain must point to Momento. You can use your logo, cover image and colour on the event page.
What is the difference between the Momento expert and the brand assistant?
The Momento expert helps you with creating events and album and access settings. The brand assistant answers your visitors’ questions with the business information you share and points them to the right section.
Is there a free trial?
Yes. Open your CXR account and try Momento free for 7 days. No credit card needed for the trial.
Can your team do the setup?
Yes. You can set up Momento yourself with the help of the Momento expert. If you prefer, you can request the optional setup service; it is billed separately from the package fee.
Can I get a refund for a package?
Send cancellation, withdrawal and refund requests via Support or to support@cxr.app. Details are in the Subscription, Renewal, Cancellation and Refund Policy under Legal information; your statutory rights remain unaffected. Refunds for photos and prints your visitors buy from you are subject to your own terms of sale.